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Our customer service
Our team is on hand for you day and night. Choose the way that fits your matter.
1This is where it begins
- Live chat 24/7
- Available on every page. Average response time: under 2 minutes.
- support@luckyboom.com — for account questions and formal requests.
- VIP channels
- Private WhatsApp and Telegram channels and a named personal manager for VIP players.
2Before you get in touch
Write from the address you registered with — then we can place your message at once. The system also uses this address for KYC documents, self-exclusion and account closure.
- State the email address of your account and describe your matter in a few sentences.
- Complete KYC before a withdrawal — outstanding verification lengthens the wait.
- Requests are reviewed within two business days; after that the duration depends on the payment method.
3Requests valid only from the registered address
- Self-exclusion (active within 24 hours, at least 6 months).
- A break of 7 days.
- Definitive closure of the account.
- Password recovery — via the link on the login page, which goes to the registered address.
4Bringing your VIP status along
Already VIP elsewhere? Send a screenshot of your status to the live chat or to support@luckyboom.com. We take over your level — you need not rebuild your history.